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Shipping & Returns

 BACKROADS @ DETOUR23.COM

"YOUR HEALTH SORCE NATURALLY SINCE 1999"

All Orders Of $100.00 Or More - Qualify For "FREE SHIPPING" Enter code: FREESHIP
(FREE SHIPPING IS ONLY AVAILABLE IN THE CONTINENTAL UNITED STATES)

 

SHIPPING

We ship via UPS and USPS Priority Mail and most orders placed Monday - Thursday are shipped within 24 hours, when in stock.


Your complete satisfaction is our #1 concern. If you are not completely satisfied with your purchase, you are welcome to return it within 30 days of the ship date for a full refund of the purchase price. Sorry, we are unable to refund shipping costs.

 

  • Q: So what is your return policy?

 A: This is our Return Policy - Please Read Carefully

 

  • 1. To return an item, please call us at: 760-251-8884 or email us at: andra-23@earthlink.net for a Return Authorization. NOTE: ALL returned products MUST have a Return Authorization for a product refund or replacement.


  • 2. Package the item(s) being returned securely in the original package or comparable.


  • 3. We request that you enclose a note explaining why you are unsatisfied with the product/products. Please include your name & phone number in the box with your return.


  • 4. We will contact you within 2 weeks of receipt of your return and confirm the status of your refund. (Normally only a day or two)


  • 5. All returns must be shipped to the following address:
    BackRoads
    70-875 Dillon Road S-23
    DESERT HOT SPRINGS CA 92241


  • Q: HOW LONG WILL IT TAKE TO RECEIVE MY REFUND???

A: You should expect to receive your refund "WITHIN" four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.



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